Transaction visibility
When payment information is scattered across order records, messages, and separate reports, even a simple customer question can take time to investigate. Sofa Work aims to bring relevant transaction information into a consistent merchant interface. The useful starting point is a link between the business reference and the payment outcome, with enough context for the team to understand what requires follow-up.
Reporting and reconciliation support
A transaction report and a settlement record answer different questions. A report helps explain payment activity; reconciliation compares that activity with orders and relevant financial records. Report fields, export options, partner data access, and supported reconciliation workflows must be confirmed before a merchant relies on them.
Refund request tracking
A customer request for a refund is not the same as a completed refund. The merchant needs to check the original transaction, the reason for the request, and any approval requirements. The intended tools would help record and follow this work. Actual execution, timing, and permitted refund flows depend on processing arrangements and the merchant’s agreed operating responsibilities.
Dispute follow-up
A dispute may require the merchant to provide evidence about an order, service delivery, or customer communication. It should not be interpreted as a promise that a dispute will be decided in the merchant’s favour. Decisions, evidence standards, and deadlines are determined by the applicable arrangements.
A concept for organized merchant work
The concept panel illustrates how a team could move from a transaction list to a specific follow-up task. It contains no real merchant data and is not a live product. During assessment, tell us which records your team uses, who handles refunds, and how you currently investigate discrepancies.
A concept for transaction follow-up
| Business reference | Illustrative state |
|---|---|
| DEMO-01 | Awaiting confirmation |
| DEMO-02 | Follow-up needed |
Illustrative records only. This is a design concept, not a live merchant dashboard or a confirmed feature list.
FAQ
How do I confirm the right service scope?
Contact our team to discuss your business activity, country, and integration requirements. This website provides information; service scope and approvals require explicit confirmation.